Privacy policy.

COLLECTION AND USE OF PERSONALLY IDENTIFIABLE INFORMATION

“Personally Identifiable Information” is data that can be used to uniquely identify you, like your full name or home address. During your use of All Nations Crisis Hotline you may be asked (but never required) to voluntarily provide Personally Identifiable Information, including but not limited to your name or home address. We will only ask for this if we believe it would help us to better serve you.

While we may collect Personally Identifiable Information, we will not share it with any third parties except as noted in this Privacy Policy. We will never sell data but may collect anonymized data for use in studies or for other academic purposes

All Nations Crisis Hotline uses the information it collects about you to, among other things, operate and improve the Services, contact and respond to you, fulfill your requests (including but not limited to referrals to other services) and as detailed more fully below. We may also use automated processes to help us determine how best to prioritize and/or address your situation.

WHAT PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT

When you choose to message us to use our Services, we may automatically receive and collect (i) the phone number you text us from and (ii) your mobile service provider.

Other than that, the only Personally Identifiable Information that we collect from you through the Services is what you voluntarily provide to us. Some of the types of Personally Identifiable Information that we may request that you disclose to us may include your name, age, address, and zip code, particularly if necessary to help a person at imminent risk of death or serious bodily harm, or to make a mandatory report concerning suspected child abuse or neglect.

HOW WE USE YOUR PERSONALLY IDENTIFIABLE INFORMATION

We operate the Services in conjunction with volunteer and staff hotline agents (“hotline agents”). Any information, including Personally Identifiable Information, that you share with the Services may be viewed by All Nations Crisis Hotline staff or hotline agents for quality control, to contact emergency services, or to better assist you with your issue. We may use and share the Personally Identifiable Information that we collect via the Services amongst our employees, hotline agents, agents, and service providers in order to help us operate, analyze, research, develop, deliver, audit, maintain, and improve our products, content, advertising, communications, and the Services. If you provide feedback (such as through an anonymous survey or audio recording), that feedback may also be shared with All Nations Crisis Hotline Staff and hotline agents. 

DISCLOSURES TO THIRD PARTIES

If the content of your messages leads us to reasonably suspect that you are a victim of emotional/physical abuse or neglect and are 17 years old or younger or a vulnerable dependent adult, we may ask you for certain Personally Identifiable Information (such as your date of birth, name, and address) to help us file any required report with an appropriate state authority. You are of course not required to share this information with us.

Additionally, we may disclose Personally Identifiable Information we collect from you to third parties if we believe such disclosure is necessary: (A) to comply with the law or in response to a subpoena, court order, government request, or other legal process; (B) to protect the interests, rights, safety, or property of All Nations Crisis Hotline, its affiliates, employees, agents, or volunteers, including but not limited to hotline agents and staff; (C) to enforce our Terms; (D) in connection with a sale, merger, or change of control of All Nations Crisis Hotline or its affiliates, or (E) to address fraud, security, technical issues, or to operate the Services or its infrastructure systems properly.

Note that All Nations Crisis Hotline’s staff and hotline agents are located across the United States, and may not be licensed in your state or trained in your state’s law. Other state laws may apply to your communications, and those state laws may not protect your communications to the same degree, or in the same way, as the laws of your state.

HOW WE PROTECT YOUR PERSONALLY IDENTIFIABLE INFORMATION

All Nations Crisis Hotline cares about you and the security of your Personally Identifiable Information. We take reasonable security precautions, including encryption, administrative, technical, and physical measures, to protect your Personally Identifiable Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that your Personally Identifiable Information or communications with All Nations Crisis Hotline will never be disclosed in a manner inconsistent with this policy, and make no representations or warranties regarding the sufficiency of our security measures to prevent unauthorized access or interception by third parties.

YOU SHOULD ALSO PROTECT YOURSELF

Always be careful and responsible regarding your Personally Identifiable Information. We are not responsible for, and cannot control, what others not affiliated with All Nations Crisis Hotline do with information you provide to them. You may also choose to delete All Nations Crisis Hotline conversations from your phone, clear us from your browser history, and not save our number in your contact list to help further protect the confidentiality of your communications with us.

CHILDREN UNDER 13 YEARS OLD

As a not-for-profit organization exempt from federal income tax under Section 501(c)(3) of the Internal Revenue Code, All Nations Crisis Hotline is exempt from compliance with the Children’s Online Privacy Protection Act of 1998. 

GOVERNING LAW; INTERNATIONAL USERS

These Terms and the provision of the Services are governed solely by, and shall be interpreted according to, the laws of the State of Nebraska without giving effect to Nebraska’s conflicts of law rules. If you are a federal, state, or local government entity in the United States using the Services in your official capacity, then the above choice of law and venue clause does not apply to you. For such U.S. federal government entities, these Terms and any action related thereto will be governed by the laws of the United States of America (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the State of Nebraska (excluding choice of law).

All Nations Crisis Hotline makes no claims that materials or services on our Sites are appropriate or may be downloaded for use in locations outside the United States. Access to the Sites from countries or territories where such access is illegal is prohibited. Furthermore, our databases are located in the United States. If you access this website from outside the United States, you do so at your own risk. By sending us your data, you consent to its transfer to and storage within the United States. Those who access our Sites from outside the United States do so on their own initiative and are responsible for compliance with local laws, rules and regulations.”

SEVERABILITY; ENTIRE AGREEMENT

If a court finds any provision of these Terms to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible and the remaining Terms shall remain in full force and effect. These Terms constitute the entire agreement between you and All Nations Crisis Hotline, superseding any other written or oral agreements or understandings.